What To Include in a Support Request?

For all support request it is important for us to know for which merchant the query
is in reference. Provide as much information such as the examples below when sending in ANY requests for support. The more information the better when trying to resolve an issue. This will also be able to find a solution as quickly as possible

• FACID/PowerTranzID
• Merchant Name
• Your Name
• Transaction Data
  • OrderID/Reference Number/Date/Time
• Error Being Received
• API Request and Response Data

Our support email address is support@fac.bm. Please keep these email address CC'D on all emails. This will allow remember of the team to pick up your ticket if the analyst assigned to your ticket is unavailable.